Privacy Policy

Prezrve is an online marketplace where clients find and book content creators. It's run by Prezrve, Inc., a Delaware corporation, for users in the United States, and by Prezrve LLP, a limited liability partnership registered in India, for users in India (each, "Prezrve", "we", "us"). Our addresses and contact details are in section 14. This policy covers prezrve.com, our iOS and Android apps, and our emails and messages (the "Service").

It explains what personal data we collect, why, who sees it, how long we keep it, and your rights. For users in India, it is our notice under the Digital Personal Data Protection Act, 2023, and we are the "data fiduciary".

• We don't sell your personal data, and we don't use it for targeted advertising.
• We don't currently use third-party advertising or analytics trackers.
• Your profile, portfolio and job posts are public. Your messages, contracts, payments, email address and phone number are not.
• Card and bank details are handled by our payment providers (Stripe in the US, Razorpay in India), not stored by us.
• You can ask for a copy of your data, delete your account, and withdraw optional consents.

We don't collect government ID numbers ourselves, except where the law requires it (for example, tax identifiers for creator payouts). We don't use your data to make automated decisions with legal or similarly significant effects. Explore ordering uses your city, follows and likes to rank content; it doesn't decide access to the Service.

India (DPDP Act). We process data you give us for the purpose you gave it, such as creating a profile, messaging or booking ("legitimate use", s.7(a)). We also process data where the law requires it (tax, fraud, legal claims). We ask for your separate consent for optional uses, such as WhatsApp messages, marketing emails and push notifications. You can withdraw consent at any time by emailing us or, where available, in Settings. Withdrawing is as easy as giving it, and doesn't affect processing before withdrawal.

United States. We process data to provide the Service you asked for, for our legitimate business purposes described here, and with your consent where required.

We share personal data in these ways:

• Other users, as described in section 3.
• Service providers who process data for us under contract. Our main providers today (this list may change):

• Between Prezrve, Inc. and Prezrve LLP: to run the Service for users in both countries.
• Professional advisers: such as lawyers, accountants, auditors and insurers, who must keep it confidential.
• Legal and safety: when required by law, court order or government request, or to protect people, the Service or our rights.
• Business transfers: if we're involved in a merger, acquisition or sale of assets, with notice where the law requires it.
• With your direction or consent.

We don't sell personal data. We don't "share" it for cross-context behavioural advertising, as California law defines those terms.

Today we use only what the Service needs to work:

• sign-in session cookies;
• a short-lived security cookie during signup;
• a short-lived cookie that remembers a referral code;
• local settings such as your display theme.

We don't currently use advertising or analytics cookies. If we add them, we'll update this policy and ask for your consent where the law requires. Videos embedded from YouTube, Vimeo, TikTok or Instagram may set those services' own cookies when you play them. Because we don't track you across sites, our practices are the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.

We may keep some data longer where we need it to resolve disputes, enforce our Terms, prevent fraud or abuse, or meet legal obligations.

Our safeguards include:

• encryption in transit and at rest (through our providers);
• row-level access controls in our database;
• encrypted storage of connected-account tokens;
• hashed email addresses in logs;
• rate limiting;
• restricted, least-privilege staff access.

No system is perfectly secure. If a personal data breach affects you, we'll tell you without undue delay, and notify the authorities as the law requires. In India, that includes reporting to the Data Protection Board and CERT-In within the required timelines.

Everyone can:

• see and correct their data in the app;
• request a copy of their data (email us);
• delete their account in Settings → Account;
• unsubscribe from marketing;
• withdraw optional consents.

Users in India have these rights under the DPDP Act:

• to get a summary of the data we process and who we've shared it with;
• to correct, complete, update or erase it;
• to withdraw consent;
• to nominate someone to act for you if you die or can't act;
• to a grievance process.

If you're not satisfied with our response, you can complain to the Data Protection Board of India.

Users in US states with privacy laws (such as California, Colorado, Virginia or Texas) may have rights to know, access, correct, delete and port their data, and to appeal our decision. Where these laws apply, we won't treat you differently for exercising your rights. We'll also consider requests from users in other US states.

To make a request, email privacy@prezrve.com from your account email. We may need to verify who you are. We aim to respond within 30 days, and in any case within the time the law requires. You may use an authorised agent where the law allows.

Prezrve is only for people aged 18 or older. We don't knowingly collect data from anyone under 18. If we learn we have, we delete it.

We and our service providers store and process data in the United States, India and the other countries listed in section 6. If you use Prezrve from another country, your data may be transferred to and processed in those countries. The DPDP Act permits this unless the Indian government restricts a country.

We'll post any update here with a new "Last updated" date. For material changes, we'll tell you by email or in the app before they take effect. If a change needs your consent, we'll ask for it separately.

• Privacy questions and requests: privacy@prezrve.com
• Grievance Officer (India): Sanjay Jain, legal@prezrve.com, F-1601, 15th Floor, BPTP Park Prime, Sec 66, Badshahpur, Gurgaon, Haryana - 122101. We acknowledge complaints within 24 hours and resolve them within 15 days.
• Postal address (USA): Prezrve, Inc., c/o Vidushi Jain, 250 W 50th St, Apt 15D, New York, NY 10019
• Postal address (India): Prezrve LLP, F-1601, 15th Floor, BPTP Park Prime, Sec 66, Badshahpur, Gurgaon, Haryana - 122101